Privacy Policy

1. About This Privacy Policy

This Privacy Policy explains how Eastern Crawlspace Solutions (“Eastern Crawlspace Solutions,” “we,” “us,” or “our”) collects, uses, protects, and shares information when you visit [WEBSITE URL], submit a form, contact our team, request an inspection or estimate, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide

We may collect personal information that you voluntarily provide, including:

• Your first and last name
• Phone number
• Email address
• Property or service address
• Information about your crawl space or moisture concerns
• Photos, messages, notes, or documents you send to us
• Appointment and inspection details
• Communication preferences

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, analytics tools, server logs, and similar technologies. This may include:

• Internet Protocol address
• Browser and device type
• Operating system
• Pages viewed and links selected
• Date and time of your visit
• Referring website or traffic source
• Approximate geographic area
• General website interaction data

3. How We Use Your Information

We may use collected information to:

• Respond to questions and service requests
• Schedule crawl space inspections and consultations
• Prepare estimates and recommend appropriate solutions
• Provide mold, moisture, waterproofing, and related services
• Communicate about appointments, projects, and customer support
• Maintain business and service records
• Improve our website, advertising, and customer experience
• Measure website performance and visitor engagement
• Protect against fraudulent, unlawful, or harmful activity
• Meet legal, regulatory, insurance, and safety obligations

4. Phone Calls, Emails, and Text Messages

When you provide your contact information, we may use it to respond to your inquiry, provide requested service information, confirm appointments, discuss estimates, and communicate about an active or potential project.

By providing a mobile phone number, you consent to receiving service-related calls or text messages from us. Message and data rates may apply. Consent to receive marketing communications is not a condition of purchasing services.

You may request that marketing text messages stop by replying STOP. You may also contact us directly to update your communication preferences.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to remember preferences, understand website traffic, improve functionality, measure advertising performance, and learn how visitors use the site.

Cookies are small files stored on your device. You can usually control or disable cookies through your browser settings. Disabling certain cookies may affect how parts of the website function.

We may use third-party tools such as Google Analytics, Google Ads, social media pixels, call-tracking services, form providers, or similar technologies. These providers may collect information according to their own privacy policies.

6. How We Share Information

We do not sell your personal information. We may share information only when reasonably necessary for our business, including with:

• Website hosting, analytics, communications, and technology providers
• Contractors, technicians, consultants, or vendors involved in providing requested services
• Financing providers, when you independently request or apply for financing
• Professional advisers such as accountants, insurers, or legal counsel
• Government authorities when required by law, court order, or legal process
• A successor organization in connection with a merger, sale, restructuring, or transfer of business assets

Service providers are permitted to access information only as reasonably necessary to perform their services for us.

7. Financing Services

Financing options displayed on our website may be offered by independent third-party lenders or financing providers. When you select a financing or prequalification link, you may be directed to a third-party website.

Information submitted directly to a financing provider is governed by that provider’s terms and privacy policy. Eastern Crawlspace Solutions does not control the provider’s website, approval criteria, interest rates, financing decisions, or data-handling practices.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email transmission, storage system, or internet-based communication method can be guaranteed to be completely secure. Please avoid sending highly sensitive information through a general website contact form or ordinary email.

9. Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain project and warranty records, resolve disputes, enforce agreements, comply with legal requirements, and support legitimate business operations.

Retention periods may vary depending on the type of information and the reason it was collected.

10. Your Privacy Choices

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you.

You may also:

• Unsubscribe from promotional emails
• Request that marketing text messages stop
• Disable cookies through your browser
• Ask us to update inaccurate contact information
• Ask questions about how your information is handled

Some information may be retained when required for contractual, accounting, warranty, safety, fraud-prevention, or legal purposes.

11. Third-Party Websites

Our website may contain links to third-party websites, including review platforms, map services, social media websites, financing providers, and other online resources.

We are not responsible for the privacy, security, availability, or content of websites operated by third parties. We encourage you to review their privacy policies before providing personal information.

12. Children’s Privacy

Our website and services are intended for homeowners, property managers, and other adults. They are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information through our website, please contact us so we can review and delete it when appropriate.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, or legal obligations. The updated version will be posted on this page with a revised “Last updated” date.